Refund Policy

Last updated: 2026-04-22

This Refund Policy applies to purchases made through VideoToPrompt (the "Service") at videotoprompt.app.

1. What You're Buying

VideoToPrompt sells one-time credit packs (e.g., 100 credits for $9, 500 credits for $29). Credits are added to your account on successful payment and can be redeemed for paid features (such as prompt generation).

2. Standard Policy

All credit purchases are final. Credits are digital goods delivered immediately on successful payment, and once credits have been added to your account they are non-refundable except as described below or as required by applicable law (e.g., statutory consumer rights in your jurisdiction).

3. When We Will Issue a Refund

We will review refund requests in the following cases:

• Duplicate charge caused by a payment-processor error.
• Payment succeeded but credits were not added to your account within a reasonable time and our support team cannot resolve the issue.
• Service outage or defect that prevented you from using credits you purchased, and that we cannot resolve by re-issuing the credits.
• Unauthorized charge you can document (e.g., fraudulent use of your payment method, subject to payment-processor investigation).

In these cases we will refund the unused portion of the purchase to the original payment method, typically within 5–10 business days of approval.

4. What Is Not Refundable

• Credits that have already been consumed.
• Dissatisfaction with AI-generated output quality, where the Service functioned as described. AI outputs can be imperfect; we publish free-tier usage specifically so you can evaluate the Service before purchasing.
• Purchases made more than 30 days before the refund request, unless local law requires otherwise.
• Accounts suspended or terminated for violations of our Acceptable Use Policy or Terms of Service.

5. How to Request a Refund

Email [email protected] from the email address on your VideoToPrompt account and include:

• Your account email.
• The Creem transaction ID or receipt email.
• A brief description of the issue.

We aim to respond within 3 business days.

6. Chargebacks

Please contact us before initiating a chargeback. Most issues can be resolved directly and faster than through the chargeback process.

7. Changes

We may update this Refund Policy. Material changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase governs that purchase.

8. Contact

Email: [email protected]